Cultivating teams to provide
the best experience for clients.
I have learned how to fill in the gaps for UX and working with cross-functional teams. Contact me for my UX Playbook!
Some of these gaps include:
Do we feel like we know what our customers want?
Research, research, research. In helping a business, we need to ask what our customers need and why. The more time we spend talking with customers, watching their interactions, understanding their daily tasks, the more successful we'll be together. This part of product development is often overlooked and underutilized. My goal is to be my customer's advocate and partner.
How can we can make it easy?
There are best practices when creating user experiences in platforms, but we also have to understand our own user's tasks. Their daily tasks should easily, quickly, and comfortably be completed. When building user experiences, the goal is to remove any questions a user may have.
I have successfully shown organizations how to create, maintain, and scale out the design system and ensure collaboration and adoption across the entire organization. After 15+ years working with huge and small organizations, I have learned how to make it happen.
A great team comes in different shapes and sizes, but being part of any successful team, whether big or small, is extremely rewarding to me. I have worked with a mixture of top-notch UXers, product owners, product managers, project managers, business analysts, and engineers (front, back, or full stack) and more, to be part of launching or enhancing amazing products. Sharing this experience together in the most collabortive way and across the work streams is critical.
To best help our users, the UX teams can take advantage of some amazing tools to create the optimal experience:
Taking the time the interview end-users at times seems to be a luxury, but is critical to the success of platforms. I encourage partnerships with customers to ensure our understanding and document each of these interviews for future reference.
I help teams to have a solid understanding of the paths of thier users and their steps they take along the way. Highlighting pain points along the way can help to define priorities.
We need to understand the different users that may or currently use our products, their roles, challenges, and the different features they may use to complete their tasks in our platforms. By defining these personas can help us to be empathetic to their unique experiences is integral to success.
It is best for the complete team to have an understanding, with a visual representation, of our entire portfolio of products and their dependencies. The merging of siloed products is often a focus of my experiences.
I have moved the creation of design systems to the next level with small to large orgs. This is such an integral part of success of product and retail teams and I have over 15 years of experiences learning best practices.
I love to take the mockups to the next step by converting them to clickable prototypes. These effectively share the intereactions with the team and can help during customer interviews.
angela@angelastanhope.com +1 (770) 846 3381
Atlanta, GA